Digital iD™ app is closed

Effective 1 May 2026, the Digital iD™ app is no longer available. 

See what’s changed below. 

What this means

Digital iD™ app users

As of 1 May 2026, you will no longer have access to the Digital iD™ app for online or in-person verification, proof of age or any previously verified details. 

Any Digital Keypass or photo ID previously stored in the app is no longer accessible to users.

Personal information will be permanently deleted, in line with strict privacy and regulatory standards. Only non-identifiable audit records are retained for compliance purposes.

The app is inactive and can be safely removed from your device.

Online verification

Digital iD™ technology will continue to support verification online for Australia Post and for select government services until further notice.

Business users

The Digital iD™ platform is no longer available for businesses.

We’re here to help

If you need assistance with Digital iD™, please visit our Help & support portal or call 13 7678 (Mon–Fri, 8am–6pm AEST except national public holidays).

Please note: The Australia Post app and Australia Post identity services are not impacted by this change.

FAQs