About this Privacy Notice
In this Privacy Notice ‘we’, ‘us’ or ‘our’ means Australia Post.
Australia Posts collects your information to verify your identity by checking your details against existing government records.
The Digital iD™ Privacy Notice details the kind of personal information we will collect, why we need it and how we use it in connection with Digital iD™ services. We will only collect the information necessary to provide you with this service. Without this information the related services cannot be provided.
Australia Post is bound by the Privacy Act 1988 and the Australian Privacy Principles which regulate the way we collect, use, share and store personal information. When you use Digital iD™ you consent to the way we will handle your information in accordance with this Privacy Notice and the Australia Post Group Privacy Statement.
About Digital iD™
Australia Post Digital iD™ is a simple and secure way to prove who you are online. When you use our service to verify your identity or conduct a visa check we compare the information in your identity documents against existing government records to confirm they match.
When using this service, you are always in control - you decide when to share your personal information and with whom, so it won’t be shared without your consent. You can elect to decline any offer to use the Digital iD™ service when asked for your consent.
Digital iD™ can also be used to complete a visa entitlement check to verify your visa details and conditions. If you are not entitled to be in Australia, the Government may use the information to locate you.
When you use our website to verify your identity or conduct a visa entitlement check, your document details are validated with the document issuer including the Government and other issuing authorities to confirm they match.
What is personal information?
‘Personal information’ is information or an opinion that identifies you or information that can be used to identify who you are. This will include information like your name and date of birth.
The information we collect, use and hold
We will only collect the information necessary to provide you with this service. The personal information we collect, use or hold may include:
- information contained in the identity documents you provide which may include, for example your name, date of birth, the type of document, document issuer, government related identifiers such as passport details, driver’s licence numbers. (Your personal information including document identifiers are retained in an encrypted format)
- indicators of potentially fraudulent activity
- information about your device such as device type, IP address and system interactions.
Once we have verified your identity documents, we will keep an audit log of:
- your consent
- the verification results
- the date and time you used the service
- all successful or unsuccessful attempts to verify your information.
Collecting your information
We will collect personal information directly from you, when:
- you use Digital iD™ service for a single transaction
- you interact with the Digital iD™ platform.
Using your information
- when you elect to use the Digital iD™ service
- to compare and validate your identity documents
- to verify your visa details and conditions
- to detect, prevent, manage and investigate suspected fraud or unlawful activity
- to assist with your questions or complaints
- for any purpose where you have given your consent
- when we are required or authorised to do so under Australian law.
Sharing your information
With your consent, your information will be shared with our document verification service provider, GBG Australia, acting as our Match Agent to check against existing government records. This includes for example the following document issuers:
- passport or travel documents with the Department of Foreign Affairs and Trade
- a visa entitlement check with the Department of Home Affairs
- Medicare details with Services Australia or
- a driver licence with the relevant state or territory roads and traffic authorities.
We will not:
- store images of your ID documents
- use or disclose your personal information collected as part of our identity verification services for direct marketing purposes.
Keeping your information safe
To prevent others from accessing your details, Digital iD™ uses encryption technology to secure your information in transit and at rest. You are in control of your information - your details cannot be shared by anyone else without your permission.
All information collected is held on our cloud storage, on servers located in Australia. We retain effective control over any personal information held on our cloud, and the information is handled in accordance with the Australian Privacy Principles.
Accessing and correcting/updating your information
Accessing your information
Once you have submitted your details for the purposes of the check, you will not have access to that information. Digital iD™ cannot access or view your encrypted information.
Correcting/Updating your information
If you need to correct any of the details in your identity documents, you must directly engage with the issuing authority, for example the relevant or state or territory roads and traffic authorities.
Deleting your information
You can use the Digital iD™ web flow for a single transaction. Once you verify your identity online, your data will automatically be deleted after 28 days.
Digital iD™ App closure
From April 30 2026 the Digital iD™ app will be closed. We will begin deleting identity data shortly after for anyone who had not already deleted their account. Data no longer required for legal or regulatory purposes will be securely deleted. Australia Post must retain transactional and audit data (non-identifiable information) for a minimum of 7 years to meet our regulatory compliance obligations. Document identifiers of any documents marked as fraudulent, will be retained in an encrypted format.
If you require further information about the closure, please refer to: https://www.digitalid.com/
Resolving any concerns
Should you require support assistance, or if you’re wanting to get in touch with the Digital iD™ team, please email us at help@digitalid.com.
If you have a privacy related question or complaint you can:
- call our Customer Contact Centre on 13 POST (13 76 78) between 9.00am and 5.00pm EST Monday to Friday
- send an email to privacy@auspost.com.au
If you are not satisfied with how we deal with your query or complaint, you may contact the Office of the Australian Information Commissioner (OAIC) by:
- calling their Privacy Hotline on 1300 363 992
- visiting the OAIC website.
More information
This Privacy Notice was last updated on 1 May 2026. From time to time, it may be necessary to update this Privacy Notice and any amendments will apply to all the information we hold at the time of the update. Click the link for more information about the Australia Post Privacy Statement.
If you need access to this Privacy Notice in a different format, please email privacy@auspost.com.au.
